Last updated 1 November 2026

Terms

These terms cover use of brightfrontdesk.com and a request for the desk. A later written quote controls where it says something different from this page. Questions go to hello@brightfrontdesk.com.

A street address and a phone number are not published yet. Both will be added here when the business registration is finished. Until then, email is the way to reach us.

The desk

Bright Front Desk can answer inbound calls, customer email, and chat, follow up missed calls, and invite quiet past customers back, during the hours and on the schedule named in a written quote. The page describes that service. It does not name a price. An example on the page is an example.

We do not guarantee that a person will book a meeting, that a past customer will return, or that a message is answered outside the hours in the quote.

A form is not a purchase

Sending the form or the chat asks us to follow up. It does not buy the service, and it does not charge a card. Work starts only when both sides have agreed, in writing, the channels, the hours, the schedule, and the quote. You may decline a quote and owe nothing.

Signing the quote

When the services and the price are agreed, we send a link. That link already shows the services, the hours, the period, and the price. You fill in your name, company, email, and phone, and you sign with a mark on the page. That mark is your signature. We keep the mark, the email address you entered, the time, and the internet address of the connection that sent the signature. You may close the page without signing and owe nothing.

Fees and refunds

Nothing is billed from this website. Nothing is billed at all until you accept a written quote. The quote states the fee, the period, and what is included. A quote does not renew by silence. Any further period has to be written in the quote you accept.

You may cancel before the agreed start and owe nothing. After work has started, either side may end the arrangement with thirty days’ notice. You owe the agreed fee for time in which the agreed channels were available. Time after the notice ends is not billed.

If we did not provide an agreed channel during the agreed hours, write to hello@brightfrontdesk.com and we will correct that period or refund the fee for the time we missed. Write to us before you open a payment dispute with a bank. We do not store card numbers on this site.

What stays yours

You own the phone number and the calendar. The desk is a user on both. You set the hours, the questions, and when a call must come to you.

Calls, texts, and email

We contact your customers only about a call, email, or chat they already sent you, or about a past customer you ask us to invite, and only during the hours you set. You confirm that you have the right to have those people contacted under United States telephone rules. We do not buy contact lists, and we do not send cold marketing.

Messages we send you about your own request are replies to that request. They are not a newsletter. Tell us to stop and we will stop, except for a message needed to finish that request.

Your customers’ details

Do not send someone else’s details unless you have the right to share them with us for this work. You keep ownership of those records. The words and the mark on this site belong to Bright Front Desk. You may not copy the site and present it as your own.

If something goes wrong

Write to hello@brightfrontdesk.com first. A disagreement about a fee is limited to the fees you paid for the period in dispute. These terms do not ask you to give up a right to complain to a regulator or to your card issuer.

Your details

The privacy policy explains what the form and the chat collect, where the details are stored, and how to ask for a correction or a deletion.